Customer care
Returns & Refunds
The short, plain version. If something isn’t right, we’ll make it right.
Clothing
- Every piece is made to order just for you, so we can’t take returns for change of mind or the wrong size. Please check the size guide before ordering.
- If your piece arrives with a printing defect, a stain or damage, tell us within 7 days of delivery and send a photo. We’ll replace it or refund you.
Lost or damaged in the post
- If your parcel arrives damaged, goes missing, or never arrives, contact us within 14 days of the expected delivery date with photos or the carrier’s tracking details.
- We’ll work with the carrier to put it right.
Ebooks (Give Me Kola)
- Because ebooks are delivered instantly, they can’t be refunded once the download link has been used.
- If a download doesn’t work, contact us within the 72-hour download window and we’ll fix it or send a new link.
How refunds work
- Approved refunds go back to your original payment method (PayPal or card) within 5–10 business days.
- Shipping costs aren’t refunded unless the problem was our mistake.
- International customers are responsible for any customs duties or local taxes.
Need help with an order?
Send us your order number and a photo if something arrived damaged.
This page summarises our Terms of Service, which are the full and binding version.